Refund policy

1️⃣ Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging.

  • You must provide the receipt or proof of purchase.

To start a return, contact us at info@digiful.us. Returns must be sent to:
DIGIFUL LLC, 30 N GOULD ST STE R, SHERIDAN, WY 82801

Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide a return shipping label and instructions on how and where to send your package.

2️⃣ Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if:

  • The item is defective or damaged

  • You received the wrong item

We will evaluate the issue and provide a solution.

3️⃣ Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Sale items or gift cards

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care products (including beauty items)

  • Hazardous materials, flammable liquids, or gases

For questions about a specific item, contact us at info@digiful.us.

4️⃣ Exchanges

The fastest way to get the item you want is to return the original item and place a new order once the return is accepted.

5️⃣ European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.

  • Items must be unworn, unused, with tags, and in original packaging

  • Receipt or proof of purchase is required

6️⃣ Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Please allow time for your bank or credit card to post the refund.

  • If more than 15 business days have passed since approval, contact us at info@digiful.us.

7️⃣ Shipping Policy

  • Orders are usually shipped within 7–14 business days.

  • Delays may occur due to circumstances beyond our control.